Privacy Policy

We collect only what is needed to arrange subscription access through this website and to support you:

• Signup details — your name and email address, and the plan details you choose (duration and number of devices).
• Order details — what you ordered, when, and its status, so we can arrange delivery, handle renewals and process any refund. Payment itself is handled by the payment provider (see Section 3); we receive confirmation of payment, not your full card details.
• Support conversations — the messages you send us, so we can answer you and keep a record of what was agreed.
• Basic technical data — device type, browser, approximate location from your IP address, and the pages you visit, collected through standard server logs and, where you consent, privacy-respecting analytics.

We use your information to arrange and deliver your subscription access, send your access details by email, provide customer support, process renewals and refunds, prevent misuse of accounts, and improve this website. We do not use your personal information for purposes unrelated to providing and supporting the service, and we do not sell it.

We share personal information only with the providers needed to run the service, and only the part each provider needs:

• Payment providers, to take payment securely and process refunds.
• Independent third-party providers who supply the subscription access arranged through this website, so your access can be set up and maintained.
• Email and support tools, to send your access details and answer your messages.
• Authorities, only where we are legally required to share information, or to protect our rights and prevent fraud.

We never sell your personal information to third parties, and we do not share it for other companies’ marketing.

This website uses only the cookies needed for it to function correctly, and — where you consent — anonymous analytics cookies that help us understand which pages and guides are useful. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings at any time; the website will still work, though some preferences may not be remembered.

We protect personal information with industry-standard measures: encrypted connections (HTTPS) across the website, access controls that limit who on the team can see account data, and reputable providers for payment and email. Account and order data is kept while your subscription access is active and for a reasonable period afterwards, where needed for billing, refund and legal records, and is then deleted or anonymised. No system is completely secure, but we work to keep your information protected and will act promptly if an issue is identified.

You have the right to:

• Access — ask for a copy of the personal information we hold about you.
• Correct — ask us to fix information that is wrong or out of date.
• Delete — ask us to delete your personal information, subject to records we must keep for billing, refund or legal reasons.

To use any of these rights, email support@sparkletvplayer.com from the email address on your order, or use the Contact page. We will confirm your identity before acting on a request and respond as quickly as we can.

This website and the subscription access arranged through it are intended for adults arranging access for their household. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@sparkletvplayer.com and we will delete it.

The providers we rely on — for payment, email, hosting and supplying subscription access — may process information in countries other than your own. Where that happens, we use providers that apply appropriate safeguards for personal information, such as encryption in transit and recognised data-protection commitments. By using this website, you understand that your information may be processed internationally for the purposes described in this policy.

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page, and for significant changes we will notify active customers by email before the change takes effect. The version published on this page is the version that applies.

For anything about this policy or your personal information, contact us at support@sparkletvplayer.com or through the Contact page. A real person will reply, usually within a few hours.